1. Acceptance of Orders: All orders are binding upon the factory only after acceptance by All-In-One®.

 2. Fax Orders are acceptable; please call to confirm receipt of fax by factory. We are unable to accept verbal purchase orders or verbal change orders of any kind.

 3. Purchase order information must be complete before production will be scheduled. Item, item color and description, imprint color(s), quantity, art (ad copy/logo), in hand date, ship-to address and shipping method are all necessary for a purchase order to be considered complete. Any proofs (if required) must be approved and credit must be approved or order pre-paid before production begins.

 4. Please confirm that our customer service department is aware of any special notes or requests made on purchase order.

 5. All-In-One is not responsible for errors that result from hand-written purchase orders and/or hand-written copy.

 6. Virtual Proofs are provided at no charge for orders of 5,000 units or more; billable at $12.00 (v) when requested for all other quantities. Fax Proofs available upon request. Pre-Production Proofs are a minimum of $35.00 (v) per imprint color/location, or no charge on orders of 10,000 units or more. Orders requiring a Virtual Proof and/or a Pre-Production Proof will not be scheduled for production until written approval is received by All-In-One. Verbal approval is not accepted.
All-In-One is not responsible for art/typesetting errors after Proof Approval.

 7. Prices in our 2009 Catalog are effective at time of publication. Current product pricing is available on this web site, www.allinoneline.com, and on industry-specific search tools that provide supplier certified pricing, and those prices will prevail. Prices are subject to change without notice due to world economic conditions and changes in the costs of raw materials. All sales are subject to credit approval.

 8. All orders are subject to a 5% to 7% under/overrun and will be shipped and billed accordingly. A larger overrun may be required for multi-color/location imprints. For less than minimum quantity, if available, add $35.00 (v).

 9. Less than minimum quantity: add $50.00 (v); available only on certain products, only with prior authorization from All-In-One; inquire.

10. Random Samples are available, free of charge on many products, and are sent via US Mail. We ship samples via FedEx® or UPS®, using the Distributor's shipper number.

11. Cancellations / Restocking: We reserve the right to charge 15% of total order amount
or $35.00 (z), whichever is greater.

12. Returns must have prior factory approval and RMA number, or shipment will be refused. Custom imprinted merchandise may not be returned unless shown to be defective or a factory error. In the rare case of factory error, All-In-One reserves the right to choose whether to remake the merchandise or refund the net price of the defective product. A restocking fee will apply to returns of unimprinted merchandise.

13. Digital Art is preferred; therefore we do not charge for logos when the artwork is e-mailed, uploaded to our FTP site (inquire), or sent on CD in an accepted vector format. Please outline all fonts used. Graphics files may be sent in Mac (or PC) Adobe Illustrator format. (For Corel Draw files, text must be converted to curves and exported to Adobe Illustrator format). Always send/fax a hard copy of art for factory proofing purposes.

14. E-mail subject-line must include distributor name, purchase order number and product name/code. All-In-One is not responsible for delays on orders that cannot immediately be matched with art due to incomplete or incorrect information.

15. If camera-ready art on paper is all that is available, we charge $35.00 (v) to scan the desired imprint. Should more extensive re-work be necessary, All-In-One's art department can provide the service at $60.00 (v) per half hour.

16. We follow PPAI's Sm@rt art guidelines: www.PPAI.org or www.smart-artwork.com

17. Straight Line Text, up to 5 lines, will be typeset at no additional charge. Inquire for cost to typeset additional text. Virtual Proof recommended, $12.00 (v).

18. We may resize imprints proportionally to maximum imprint area, and we reserve the right to break lines and arrange copy for best appearance, unless otherwise instructed.

19. Fine lines or lines that are too close together will often not print as they are intended. We reserve the right to change the thickness of any line stroke to enable All-In-One to imprint the product with the highest clarity possible.

20. Always keep a copy of digital files. CDs and camera-ready art will only be returned upon request. Artwork is kept on file for 24 months.

21. Standard Production Time starts the day after All-In-One® receives all of the following: complete purchase order, approved artwork, proof approval (if requested), and resolution of all outstanding order issues, including standard credit checks. See product pages for production time, but always inquire for availability and exact ship date. For orders larger than catalog quantities, production time may be longer. Please fax a copy of art for reference. Orders must be received by 11 a.m. Pacific Time to count as received that same day.

22. Rush Service is available for many of our products; please inquire for product-specific Rush Charges. 3-Day Rush is available for most in-stock products. Please inquire for Rush time for made-to-order products, such as USB Flash Drives and Tech products. Pad printed items may require an additional day for curing time. Electronic art is preferred for rush orders, as it is the fastest method. Always inquire for availability and to confirm exact ship date, which will depend on order size and on All-In-One's inventory level and production schedule. Super Rush may also be offered; inquire for availability and details.

23. Normal Shipping Method: all packages are insured and shipped FedEx® Ground, unless otherwise requested. Upon request, we ship via FedEx Express. For USPS shipments, add $30.00 (v) to shipping cost for one box and $10.00 (v) for each additional box. C.O.D. shipments are not available.

24. Pallet charge: $25.00 (z).

25. When we ship your order for you, we do our best to estimate shipping charges in advance. There are instances when we receive unexpected charges from the shipping carrier, such as residential or rural delivery charges, updates to an incorrect or incomplete ship-to address, and surcharges for fuel; these additional charges are the distributor's responsibility and will be invoiced accordingly.

26. 2nd or 3rd Party Shipping is via FedEx® or UPS® only. All-In-One® will ship your orders using a 2nd/3rd party shipper account number; please be aware we charge charge $6.00(z) per box to do so and must have written authorization. We require that our 2nd/3rd party shipping authorization form be signed by the distributor to acknowledge our policy.

27. Orders shipped outside the United States are required to ship on a 2nd/3rd party account. All customs duties, fees, taxes, and any other unforeseen charges, are to be paid by the recipient of the order. For the completion of international shipping documents, a fee of $12.00 (z) and $6.00 (z) per box will apply to each shipment to an international address. We require that our 2nd/3rd party international shipping authorization form be signed by the distributor to acknowledge our policy.

28. Split Shipments: $10.00 (v) per address.

29. Stated Product Shipping Weights are only estimates and may vary.

30. All-In-One® cannot be held responsible for delays on the part of the shipping carrier.

31. Shipping is FOB Factory in CA.

32. Packaging and accessory details are subject to change; please inquire to confirm.

33. No warranty is offered unless otherwise indicated in specific product description.

34. *Limited Lifetime Warranty, only for Luxe Line Pens, guarantees against mechanical failure due to original factory defects in materials and workmanship, for the lifetime of its first owner. Should such a failure occur, return the complete product to All-In-One via your authorized distributor. It will be repaired or exchanged for one of comparable value, free of charge. This warranty does not cover ink, ink cartridges, loss, accidental damage, misuse, abuse or wear and tear.

35. Green Line™: See respective product pages for packaging. Recycled cardboard box is available for select Green Line USB Flash Drives.

36. Tech Line™: See respective product pages for packaging.

37. Flash Line™: Inquire for available packaging options for each drive. Options include: Silver Window Boxes, Silver Gift Box, Clamshell with custom Insert Card, Round Gift Tin, Rectangle Gift Tin, and more.

38. Luxe Line™:
• Luxe Flash Drives are packaged in a premium black velvet pouch, except where noted.
• Luxe Pens are packaged in a black velvet sleeve, except where noted. Premium Gift Tin available for select Luxe Pens
• Luxe SmartFolios are packaged in a natural-color tab-end box.

39. Write Line™: Bulk packaged, except where noted. Please inquire for premium packaging options.

40. Essential Line™: Bulk packaged, except where noted. Inquire for premium packaging options.

41a. StickyDrive™: Add StickyDrive to brand USB Flash Drives, both inside and out.
• Customized user interface for flash drives, branded with logo and content, features built-in music player, photo viewer and document organizer.
• Creates ongoing communication with the customer, letting you remotely update and change video, other content on the drive or even the interface design.
• Any content or media that is viewable on the Internet can be delivered via StickyDrive on Windows PCs.
• Detailed user tracking reports are optional.

41b. Data Uploads: Data may be sent to All-In-One on CD, via e-mail or uploaded to our FTP site; inquire for details. When sending data for uploads, to ensure we receive exactly the data intended, please send a written list including the number of files, file name(s) and size of each file.
Please inquire for pricing. Auto-run programs not recommended.

42. Lanyards & Accessories: Lanyards are available for select USB flash drives; please inquire for details. Other accessories, such as USB extension cables, are available; inquire.

43. For Setup and Run Charges, see respective product pages. A 500 piece minimum applies for 3 or more imprint colors.

44. Laser Engraving is optional or required for many products as indicated for each product. This includes a laser-engraved logo or up to 25 characters, including spaces, in up to 3 lines of text. For laser engraving oxidation (darkening), add $0.30 (v) per location and per piece. For available LaserWrap Engraving, please see #52 below.

45. Exact Reorders qualify for a 50% discount off standard Setup charges for up to 18 months after previous invoice date.

46. Copy Change: $50.00 (v), minimum catalog quantity for each product applies to each change.

47. Imprint Color Change: $35.00 (v), min. catalog quantity for each product applies to each change.

48. Approximate PMS Color Match: $35.00 (v) per color; exact-color match not guaranteed. Silk-screen inks are matched to "coated/C" PMS colors only. "Uncoated/U" offset colors cannot be matched. Metallic & Neon PMS matches are not available. Pantone color matches are not available for PMS colors whose first 3 digits are higher than 732.

49. Standard Product Colors and Imprint/Engraving Locations: See respective product pages. Product colors/imprint locations shown in this catalog or online are approximate and may vary from the actual product. If product color is critical, request a random sample; see #10 above. Custom product colors may be available; please inquire.

50. Pen Imprint/Engraving Locations: See respective product pages for details.

51. Personalized by All-In-One® allows each piece to be individually imprinted/engraved with a different name or variable data. Available on selected products. Pricing: Setup charge of $112.50 (v) per location, plus a running charge of $1.25 (v) per piece /per location. Personalization is also available in conjunction with VibraColor imprints and LaserWrap Engraving (below); inquire for combined pricing.

52. LaserWrap™ Engraving offers extra-large logo areas on selected premium pens. Multiple lines of full-size text and large logos are now possible with our super-size 1-location or 2-location LaserWrap Engraving. On select premium pens, we also offer impressive, full-barrel WrapAround Engraving! See individual product pages for engraving areas and pricing. Expert stock designs are available for customization at: www.allinoneline.com/laserwrap

53. VibraColor® is Photo-Quality, Full-Color digital imprinting, directly on each item. Available on selected products. Pricing: Setup charge of $112.50 (v) per location, plus a running charge of $0.70 (v) per piece/per location. Additional charge applies for white underlay.

54. Full-Color Epoxy Domed imprint under a self-healing Epoxy Dome is an excellent custom option for select products. Please inquire for pricing and details.

55. Dimensional™ imprinting features multiple imprint layers, and is now available on the PhotoStar F25 Digital Photo Frame and the Mach One Drive. Please inquire for pricing and details.

56. Pantone Matching System (PMS Solid Coated Color) equivalents shown in parentheses. Please inquire for pricing and details. Actual imprint colors may vary in appearance depending upon the material and color of the product (and computer monitor displays). Not all imprint colors are recommended for all products; inquire to confirm suitability. We cannot guarantee that imprint colors will always match colors seen on Virtual Proofs or computer screens, since monitors vary widely in color.